Sergey Bush (Sergej Busch)

Teams and Technology Advisor for Operational Resilience

Remember, Remember the 5th of November (2024) — the day the world transformed.
The next decade is expected to be exceptionally critical and volatile for most organisations, pushing many to the brink of survival. The only question is, how much time do you have to prepare?
Cognitive Clouds and distributed BizOpsDev teams are the keys to operational resilience and waste reduction. The ring of automated testing — to rule IT all.
From nations to organizations, a new level of resilience will be required.

bush sergey

Core Practices:

BizOpsDev is an organizational practice that includes a few key, non-obvious steps to ultimately improve resilience and efficiency through IT, with reasonable risk and cost.

About me
Organisational development has been my passion since my student years. During almost 40 years of working in various organisations in Russia and across Europe (UK, Germany) I have gained valuable experience in the field - due to the tremendous transformation that all organisations in Russia have experienced over these years.

What happened on November 5th, 2024, suggests that a similar shock-driven restructuring or radical transformation awaits the entire West and the world as a whole.

The timeline for transitioning to 10x more resilient BizOpsDev teams starts at six months to a year for small businesses, and extends to a year or more for medium and large enterprises. There is no time to waste. Start now!

As a result of my teamwork, new businesses were created and existing businesses grew and transformed, critical IT systems have been implemented and operated for decades at an exceptionally low total cost of ownership (TCO). Additionally, entire departments and specialised teams of varying sizes and scopes have been created.

But despite all the progress in IT over the last 40 years, the problem of poor communication between business (employees and customers) and IT teams has only worsened. Agile methodologies have not completely solved it, lacking one more additional step in post-agilе. Now is the time to draw on all the vast industryacquired experience and theoretical knowledge to step into the post-agile and post-conveyor level for key business-focused IT teams, such as the BizOpsDev practice.

There’s no substitute for experience, especially when it comes to understanding the long-term consequences of decisions. Some of my projects have spanned over 30 years, with most lasting more than a decade.

My experience covers a wide range of areas including scientific research, dealing with failure demand and operational waste, managing M&A projects, implementing various project management approaches from Waterfall to Agile, building key IT systems from scratch and managing or replacing legacy systems, embracing open source software since the mid-nineties. I have also been involved in the development of corporate business and IT within sectors such as banking, housing and utilities, and building engineering. Additionally, I have managed my own small IT and engineering businesses.

My consulting journey began in 1997, and since the early 90s, I have maintained regular contact with various social, business, academic, and non-profit organizations in Europe and Russia.

Experts like Bill Deming, John Seddon, Dave Snowden and Bob Marshall advocate for the usage of systems theory and thinking in management. The success of IT solutions relies less on technology and engineering and more on systemic management and organizational complexity. The ability to grasp the social context and effectively communicate plays a crucial role in my professional background.

Skills:

  • IT Stack: Broad platform knowledge
  • Development Methodologies: Waterfall, Agile, DevOps, CI/CD, TDD, Lean, Cynefin framework, Rightshifting
  • Soft Skills: Exceptional people management, systems thinking and organisational psychology, building resilient distributed teams.

Work Experience:

Founder & Company Group Executive
Hardsoft321 Ltd & Lab321 GmbH

  • Omsk, Russia 1990-present
  • Bad Homburg, Germany 2020-present
    • Pioneered digitalization strategies, focusing on customer self-service and process streamlining.
    • Orchestrated the management of intricate IT landscapes, legacy systems, and M&A projects, actively addressing failure demand and operational waste, as well as TCO.
    • Deep knowledge of the application of diverse development methodologies, including Waterfall, Agile, DevOps, CI/CD, and TDD.
    • Executed Cynefin framework principles and rightshifting to harmonize strategy and execution.

Head of IT for Corporate Department
Bank Otkritie Financial Corporation (PJSC)

  • Moscow, Russia, 02/2010 – 07/2013
    • Navigated complex M&A initiatives, ensuring seamless technology integration and minimizing failure demand.
    • Designed and maintained an automated loan processing system and customer support services utilizing SugarCRM with BPM-engine, reducing operational waste and achieving minimal TCO.
    • Established an efficient help desk solution based on OTRS, enhancing responsiveness and efficiency.

Advisor to First Deputy Chairman of the Board
JSB Sobinbank

  • Moscow, Russia, 10/2007 - 12/2008
    • Offered strategic IT and operational insights.
    • Guided the successful implementation of SugarCRM for the corporate department.

Deputy CEO & Head of IT
Bank Sootechestvenniki

  • Omsk, Russia, 10/1995 – 03/1998
    • Managing the IT and correspondent banking departments.
    • Development and operational support of a core banking system.

Deputy CEO & Head of IT
Omsk Bank

  • Omsk, Russia, 05/1992 – 04/1995
    • Oversaw IT, correspondent banking, international banking, and securities departments, addressing failure demand and operational waste.
    • Spearheaded the inception and continuous support of a core banking system still in operation, enhancing operational efficiency.

R&D Engineer
Research Lab 321 for Superconductive Sensors at the Omsk State Technical University

  • Omsk, Russia, 03/1985 – 05/1990
    • Developed an electronic model of DC-RSQUID and discovered a fractal form of its VA-curve (Cantor’s staircase).

Education

  • 02/1994-09/1994 – Financial engineering, banking and mortgage market internship. Leeds Permanent Building Society, Leeds University, Leeds, UK.
  • 09/1983-07/1988 – BSc Hons, Information and Measurement Technology (Electronics Engineering), Omsk State Technical University.

Languages
English: Good conversational
German: Intermediate (B1)
Russian: Native speaker

Personal information

Name: Sergej Busch Email: busch@lab321.de Date of birth: 17.02.1966 Nationality: German, Russian

Дата публикации: 04.07.2024